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Special services
ALMA DE MEXICO is always looking for ways to serve you better. A series of special services are available and you may request them free of charge through our Call Center 01 800 800 2562, at 3836.0770 in Guadalajara and the Metropolitan Area or at 1 888 811 2562 from USA.
It is important to request this service ahead of time (at least 48 hours before your departure), since each ALMA DE MEXICO flight has certain capacity restrictions. This is in order to provide you with the best personalized and specialized attention.
 Minors traveling alone
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Any child (from 5 to 17 years of age) who travels without the company of an adult is considered an "unaccompanied minor" and must be booked through ALMA DE MEXICO’s counters. An unaccompanied minor may not be booked online using our Web Check–In service.
For their own safety, children under 5 years cannot travel on our flights without the company of a parent.
ALMA DE MEXICO reserves the right to deny transportation to minors on flights with connections. Therefore it is prohibited to use the service for trips with more than one hour between connecting flights or when the final destination is via multimodal transportation (land transportation).
In addition, please be aware that we do not currently provide service for minors with special needs.
At the time of check–In at the airport, you will be asked to fill out a request form for this special service.
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Passengers with an illnes
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All those medically ill passengers must provide a medical certificate, signed by the responsible docto, allowing them to fly free or risk and issued within 5 days of the flight.
Additionally, every medically ill passenger must fly accompanied by someone over 18 who will have to pay for a complete flight.
ALMA DE MEXICO reserves the right, for safety reasons, to deny boarding to any passenger that it considers not able to travel.
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Oxygen for medical use
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For domestic flights, passengers that intend to transport oxygen bottles for medical purposes as carry-on luggage will be accepted according to the fulfillment of the following points:
- The passenger must have a medical prescription that justifies the need to transport said equipment.
- The passenger may be asked to demonstrate the operation of the equipment to be transported.
For safety reasons, oxygen bottles cannot be checked with luggage.
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Wheel chair
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If you require our help with the loan of a wheelchair or with your own wheelchair for the flight, do no hesitate to request help from one of our reservation agents who will be happy to help you.
At the moment, we cannot accommodate wheelchairs with batteries or special dimensions on our flights. Please check this beforehand with one of our executives.
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Passengers with disabilities
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In order to take care of you in the best way, it is recommended that you abide by the following guidelines:
People with disabilities who wish to fly alone may do so as long as they meet the following points:
- Are capable of establishing a communication.
- Are capable of understanding and responding to safety instructions.
- Are capable of taking care of their life and movement necessities during boarding, flight and descent.
If you meet all of the above requirements, you can make your reservations through our Call Center (01 800 800 2562) and we ask that you indicate your special needs or equipment required for your flight.
If you do not meet all of the above requirements, ALMA DE MEXICO asks that someone over 18 accompany you to your final destination paying the full rate.
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Pets
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At the moment, our planes are not configured to provide a safe trip for your animal friend.
The only exception to this is that we can transport guide dogs for those with special needs in the cabin.
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Infants (Babies)
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ALMA DE MEXICO defines an infant (baby) as 1 to 23 months of age; it is recommended that parents always carry a birth certificate.
Infants under 7 days of age, adults flying with 2 or more infants or minors under 12 flying with an infant will not be allowed.
There are two ways to fly with an infant:
In your lap
- In this way your infant can fly free of charge (with no right to extra luggage) with an adult that has a paid ticket.
Reserved seat
- If you wish for your infant to fly in his or her own seat, it is required that you purchase a ticket and use an approved child safety seat provided by the accompanying adult.
It is very important that at the time of purchase of your trip you indicate that you are flying with an infant, so we can provide you a seat with an oxygen mask for infants, since the number of this mask is limited.
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Traveling while pregnant
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You may travel while pregnant until the end of your seventh month of pregnancy.
Starting with your seventh month of pregnancy, you must sign a liability waiver and provide an original medical certificate that establishes that the flight poses no additional risk to your pregnancy. In addition, the certificate must be issued within 5 days of your flight’s departure.
After your eighth month of pregnancy you will not be permitted to fly.
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